Outcomes like no other
Our engineering expertise supported the insurer’s internal teams by:
- Building and delivering applications, integrating a CMS and implementing solutions from Proof of Concepts (POCs).
- Refining and planning actionable development tasks.
- Transitioning core business functionality from a legacy monolith to a modern, service-oriented architecture.
- Providing technical leadership and upskilling teams in modern front-end and test automation technologies like React and Playwright.
Our team contributed to analysis and delivery structure across multiple delivery teams to make multiple enhancements to customer experience, reduce operational costs and the creation of a unified front-end experience to accelerate feature development and brand onboarding. They collaborated with the client’s internal UI/UX team to establish clean and consistent reusable standards and practices with the aim of providing the best delivery experience internally as well as the best user experience for customers.
Several team members were then explicitly requested to help deliver ongoing and challenging projects. Our team members established themselves as key contributors consistently going above and beyond to ensure a successful and timely delivery across multiple releases.
Through this activity, we were able to help them to achieve a reduced load on customer service agent, lower operational costs and a simplified, unified front-end experience to accelerate feature development and brand onboarding. We also enhanced customer experience with an improved UI and consistent interactions across brands and systems.
By driving innovation and modernisation, we helped the insurer achieve a scalable, future-ready digital experience while optimising operational efficiency.
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Insurance
From idea to production, we work with carriers, brokers and technology providers to deliver strategic goals and accelerate innovation.
