Leading Payments Provider Transforms Into an Agile Business
The best way to learn is to do
By working so closely with Endava, initially to develop an improved user experience on mobile payments pages and then across the entire e-commerce platform, the team learnt on-the-job from Endava’s experts in our proprietary, tried and tested Agile methodology. As part of this very successful partnership, Endava has been responsible for training team members in key roles, including product owners and business analysts. An element of gamification was added to ensure the code quality was kept at an exacting standard and by appealing to the competitive nature of the team, it made learning something new that much more enjoyable. Furthermore, it meant that a large number of agile teams were working on the same code base simultaneously, allowing the business to scale and deliver significant new features to the market in a shorter timeframe. Today, thanks to the success of the approach, the programme is fully Agile.
From great responsiveness comes great reward
This new agile way of working started to produce tangible benefits reasonably quickly. Being able to launch products four times faster in response to a market opportunity is always going to be a good thing. By adding a purpose-built test automation framework into the mix, six thousand tests could be run in only two hours, reducing costs, decreasing time to market and significantly increasing confidence in the code quality. In the first two years, gateway transactions increased in excess of 40% year on year. But what was really impressive for merchants was the reduction in the time it took for onboarding and starting to receive services, from over three months to just a couple of weeks. Key customers also benefit further from bespoke services that can be delivered quickly and with high quality and accuracy. Today, both large and fast-growing merchants in 146 counties use this service to accept payments across multiple channels and payment types.
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